FAQs
Why does sterling silver turn some skin green or black?
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Presence of copper: Sterling silver is an alloy made of 92.5% silver and 7.5% other metals, usually copper. Copper can react with moisture, oils, and acids in your skin to produce copper salts, which can leave a green or black mark on your skin.
How do I initiate a return
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Use this form to initiate a return. If the item is in new condition, we will send a postage paid return label for your item. Please allow up to 10 business days for processing.
What makes you different?
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
Why do repairs take several weeks?
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The timeline for repairs varies, depending upon the artist. We send all repairs back to the original creator of the piece and don’t complete any of the repairs ourselves. We want to ensure that all pieces are repaired using the same materials that were originally used.